FortisBC smart meter project manager insists customers will benefit

By on March 19, 2014

Dear Editor:

In a letter published March 5, some concerns were raised regarding FortisBC’s advanced metering project.

Advanced meters will bring many benefits to our electricity customers, such as the ability to see your up-to-date electricity usage at any time; you’ll have the option to pick your due date or move to monthly billing; and advanced meters eliminate the need for billing estimates.

Our goal is to begin meter exchanges this fall starting in Trail and working through our service territory with the Okanagan scheduled for the winter of 2015, with all meter exchanges complete by the end of 2015.

We will, as always intended, inform all our customers in advance of any meter exchanges occurring, including the process for enrolling in the radio-off option.

FortisBC received approval from the BC Utilities Commission for this project in July 2013 following an extensive, public regulatory process.

During this process, the topics of safety and privacy were discussed and the Commission concluded that advanced meters are safe.

While advanced meters bring many benefits to customers, we understand that some customers may wish to receive an advanced meter with the radio turned off.

The BCUC has approved cost recovery fees for this option: an initial fee of $60 prior to meter installation and $88 after installation, and a meter reading fee of $18 every two months for residential customers.

For more information on the advanced meter project or to learn more about the radio-off option, please visit or call our contact centre at 1-866-436-7847.

Thank you.

Ian Dyck


Advanced Metering Infrastructure



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