Owners of Osoyoos’ Pharmasave sign retail partnership deal with Canada Post

By on February 26, 2014
The owners of the Pharmasave outlet in downtown Osoyoos have signed a new retail partnership agreement with Canada Post. The deal is all about improving customer service and allowing local customers to access all Canada Post services outside of normal post office hours, says Canada Post media relations manager Phil Legault. (Keith Lacey photo)

The owners of the Pharmasave outlet in downtown Osoyoos have signed a new retail partnership agreement with Canada Post. The deal is all about improving customer service and allowing local customers to access all Canada Post services outside of normal post office hours, says Canada Post media relations manager Phil Legault. (Keith Lacey photo)

If you want to drop off or pick up a parcel on a Saturday afternoon in Osoyoos, you will now have the opportunity.

That’s because Canada Post has signed an official partnership agreement with Pam Davis and Jolly Gill, the pharmacists/owners of the Pharmasave, located on 78 Street in downtown Osoyoos as the most recent addition to its retail network.

The new postal outlet officially opened for service last week and will offer all standard Canada Post products and services in addition to extended business hours.

“We are very excited to announce the addition of a postal outlet to our pharmacy in downtown Osoyoos,” said Gill. “The availability of post office services will be increased in Osoyoos with our Pharmasave being open weekdays 6 p.m. and Saturdays 9 a.m. to 5 p.m.”

The new postal outlet will offer parcel pickup, shipping, stamps, post office boxes, money orders, government forms, including Revenue Canada and Passport Canada, and debit and credit card payments. Services will be available from Monday to Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. to 5 p.m.

“Canadians live busy lives and their postal needs are changing,” said Doug Jones, senior vice-president, delivery and customer service, with Canada Post. “Our goal is to make is easier for our customers to access our services. Partnering with local entrepreneurs such as Ms. Davis and Ms. Gill enables us to do just that.”

Phil Legault, manager of media relations for Canada Post, said retail partnership agreements like this have been taking place across Canada for several years.

“When Canada Post released its five-point plan to return to sustainability and remain viable and profitable back on December 11, part of that framework policy included the expansion of retail agreements like this one,” said Legault.

Canada Post has undergone an intensive online consultation process with Canadians over the past several months and it was made very clear that most Canadians want access to postal services above and beyond the traditional Monday to Friday office hours framework, said Legault.

“The bottom line is Canadians lead busy lives and their mailing habits have changed,” he said. “Our latest information shows that Canadians now only send two letters per month, on average, however, there has been a massive increase in using Canada Post to deliver parcels. Canadians want more flexibility to use our parcel service and that’s a big part of why we think it’s important to sign these retail partnership agreements.

“It’s all about improving the services offered to our customers.”

The expansion of retail outlets like this won’t affect any traditional Canada Post outlet and how they operate or serve customers, said Legault.

“We’re not looking to close any post office outlets in Osoyoos or any other community where we’ve signed these retail partnership agreements,” he said. “These agreements are about enhancing services for our customers and nothing else. No one will be laid off or lose their job as a result of any of these partnership agreements.”

Canada Post management confirmed in December that it was eliminating door-to-door delivery starting in 2014 and would be introducing large community mailboxes to deliver the mail.

It was also announced that 8,000 to 9,000 jobs would be eliminated within the next five years.

Legault pointed out that more than 15,000 employees with Canada Post are eligible to retire by 2019.

“In the next five years, we expect to be hiring between 6,000 and 7,000 new employees,” he said.

KEITH LACEY

Osoyoos Times

 

 

 

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